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C-Gen.AI, Corp. Privacy Policy

Effective Date: 10/10/2025 Last Updated: 10/10/2025

C-Gen.AI, Corp. (“C-Gen.AI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our customers and users (“you” or “your”). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our web application, platform, or related services (collectively, the “Services”).

If you do not agree with this Policy, you should not access or use our Services.

1. Information We Collect

1.1. Information You Provide Directly

We collect information that you voluntarily provide, such as:

  • Account details (name, email address, organization, password)
  • Billing or payment details (if applicable)
  • Content or data you upload or submit while using the Services
  • Customer support or inquiry messages

1.2. Information Collected Automatically

When you use the Services, we may automatically collect:

  • Log and usage data (browser type, IP address, device identifiers, access times, and pages viewed)
  • Diagnostic data (crash logs, error reports, and performance metrics)
  • Cookies or similar technologies for authentication, analytics, and session management

You can manage or disable cookies in your browser settings, though some features of the Services may not function properly if you do.

1.3. Information from Third Parties

We may receive information from:

  • Authorized resellers or business partners
  • Third-party authentication providers (e.g., SSO systems)
  • Publicly available or commercial data sources

2. How We Use Your Information

We use your information to:

  1. Provide, maintain, and improve the Services
  2. Authenticate users and manage accounts
  3. Respond to requests and provide customer support
  4. Process payments or billing
  5. Analyze usage and performance for product enhancement
  6. Send administrative or technical notifications
  7. Detect, prevent, and investigate security incidents or fraud
  8. Comply with legal obligations

We do not sell your personal information.

3. Legal Bases for Processing (EEA, UK, and Switzerland)

If you are located in the European Economic Area, the UK, or Switzerland, we process your personal data only where we have a legal basis under GDPR, including:

  • Contract performance: to provide the Services you requested
  • Legitimate interests: to maintain and improve our Services and security
  • Consent: when you affirmatively agree to optional uses (e.g., marketing)
  • Legal obligation: to comply with applicable law or enforce rights

4. How We Share Information

We may share your information with:

  • Service Providers and Sub-Processors assisting with hosting, analytics, billing, and support
  • Corporate Affiliates and subsidiaries under common control with C-Gen.AI
  • Legal and Compliance Parties if required by law, subpoena, or governmental request
  • Business Transfers in connection with a merger, acquisition, or asset sale

We do not share personal data with third parties for their own marketing purposes.

5. Data Retention

We retain personal data only as long as necessary to provide the Services, fulfill contractual or legal obligations, and resolve disputes. Upon termination or request, C-Gen.AI may delete or anonymize your data in accordance with its data retention policy.

6. Data Security

We use appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. However, no system is perfectly secure, and we cannot guarantee absolute security of transmitted or stored information.

7. International Data Transfers

C-Gen.AI is based in the United States. If you access the Services from outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions where data protection laws may differ. We implement appropriate safeguards, such as Standard Contractual Clauses, where required by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal data
  • Correct inaccurate or incomplete data
  • Delete or request deletion of your data
  • Restrict or object to certain processing
  • Port your data to another service
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@c-gen.ai. We may require verification of identity before processing requests.

If you are a California resident, you also have rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know categories of personal information collected
  • The right to deletion
  • The right to non-discrimination for exercising privacy rights

We do not sell or share personal information as defined by the CCPA.

9. Children’s Privacy

Our Services are not directed to or intended for children under 16. We do not knowingly collect personal information from minors. If you believe we have done so, please contact us to remove such data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted with a new “Effective Date,” and continued use of the Services constitutes acceptance of the updated version.

11. Contact Us

For privacy-related questions or to exercise your rights, contact:

C-Gen.AI, Corp. – Privacy Office 800 W El Camino Real, ste 180, Mountain View 94040, CA privacy@c-gen.ai